More good reviews, from the customers you already have
People read your reviews before they ring. We make sure your happy customers get asked at the right moment, every review gets a reply, and you stay in control of what is posted.
What changes for you
- More of your happy customers leave a review, because they are asked straight after the job.
- Every review gets a reply, even in your busiest week.
- A bad review gets a calm, factual answer instead of silence or an angry reply.
- Once a month you see what customers are saying, in a few lines.
How it works
- Ask. After a job, your customer gets a text or email with your Google review link. Everyone gets the same link.
- Reply. We draft a reply in your voice for each new review. You approve the style on the first batch.
- Post. Replies to 4 and 5 star reviews can go out automatically once you approve the style. Anything at 3 stars or below comes to you first.
- Report. A short monthly summary of what came in and what needs a human.
What we will not do
No review gating. We never send unhappy customers somewhere else while sending happy ones to Google. That breaks Google's policy, and fake or manipulated reviews are banned under UK consumer law.
No incentives. No discounts or prizes in return for reviews.
No template replies. A reply should read like you wrote it.
What we need from you
- Manager access to your Google Business Profile.
- A way to know when a job is finished, such as a spreadsheet, job app or invoice email.
- A sentence or two on how you like to talk to customers.
Questions we get asked
Will this get me more reviews?
Asking every customer, every time, usually gets more than asking now and then. We cannot promise a number, and we will not invent one.
What about a bad review?
You see it first. We draft a calm, factual reply for you to approve. Nothing is posted on a 3 star or lower review without you.
Is it allowed?
Yes, asking customers for honest reviews is fine. What is not allowed is filtering who you ask or paying for the result, and we do neither.
See it on a real profile
Send us your business name and we will show you a sample request message and three sample replies.