Bankole & Webb started with a tax return nobody wanted to do.
Daniel's dad, Terry, was an electrician in Thornton Heath for thirty-one years. He could rewire a house in two days and was frightened of one envelope a year. Every January the kitchen table disappeared under receipts, and more than once February brought a late filing penalty he could have avoided. Daniel says he trained in accountancy partly so that someone in the family could open the brown envelopes.
Funmi grew up in South Norwood and spent eight years at a mid-sized firm in the City. The work was good. The small clients were treated as an afterthought: the plumber with a question waited behind the company with the bigger fee, and a two-minute phone call turned into a billable hour. Daniel was two desks along in the tax team and felt the same way. In March 2014 they left together and set up in a rented room off Surrey Street with two desks and a borrowed printer. By Christmas they had 31 clients, most of them friends of Terry.
We built the firm around three rules, and we still work to them.
- A fixed monthly fee, agreed in writing before we start. You know what you'll pay in March and in January, and ringing us with a question never costs extra.
- Plain English. If we can't explain your tax bill without jargon, we haven't understood it well enough yet.
- A named person who answers. You deal with one of four people, and you get a reply within one working day.
In 2017 we moved to the second floor on George Street, above the shops and two minutes from East Croydon. Shanice joined in 2019 and now runs bookkeeping and the quarterly updates. Ravi joined in 2022 from a payroll bureau and looks after payroll and CIS for 64 employers, most of whom know him as the one who rings on the 18th.
Most of the people we work for are in a trade: electricians, plumbers, builders, decorators, roofers, carpenters. The rest clean houses, cut hair, teach driving, cater weddings or run small companies with a van or two and a handful of staff. They have one thing in common. They'd rather be working than doing paperwork, and at some point someone has told them their tax was too small to matter. We don't think it is.
This year most of our time is going on Making Tax Digital for Income Tax. 61 of our clients went in with the first group in April 2026, and another 147 join in April 2027. We've been setting people up with software, showing them how to photograph a receipt on the day they get it, and sending the quarterly updates so they don't have to think about them.
We've been handed receipts in shoeboxes, carrier bags, a toolbox and, once, a bread bin. We'd much rather you took a photo. If it arrives in a bread bin, we'll still sort it out.
Terry retired in 2019. His tax return was on time for the last five years of his working life. He still mentions it.