New patients
Your first visit is an hour with Dr Mehta or Dr Hale. Here’s what happens, what it costs, and how to book.
- Time
- 60 minutes
- Cost
- £125, including any X-rays you need
- With
- Dr Mehta or Dr Hale
- Nervous?
- A walk-through visit first, at no charge
Your first visit, step by step
- Before you come. We’ll send you a secure link to fill in your medical history before your visit, or you can do it with us when you arrive. Bring a list of any medicines you take, and your previous dentist’s details if you have them.
- Arriving. Come a few minutes early. Esme will welcome you, and there’s water, a toilet and somewhere quiet to sit. If you’ve asked for a quiet appointment, the waiting room will be empty.
- Talking first. You’ll sit face to face with the dentist, upright, and talk about what’s brought you in, anything that worries you, and what you’d like from us.
- The examination. A full check of your teeth, gums, mouth and jaw, including a gum health check, a mouth cancer check and any X-rays you need. We’ll tell you what we’re doing as we go, and stop whenever you raise your hand.
- Your plan. We explain what we found in plain English. If you need treatment, you’ll get a written plan with the options and the cost of each item. You can take it home and think about it.
- What’s next. If you’d like to go ahead, we’ll book your next appointments and talk about whether a membership plan would suit you.
Moving from another practice?
You don’t need to tell your old practice. If you’d like your records or recent X-rays sent to us, we’ll give you a short letter asking for them.
Children
We see children from their first teeth, usually alongside a parent who is a patient here. Children’s check-ups are £40, or free for children of plan members.
Getting here and access
A step-free entrance, with Surgery 1 and an accessible toilet on the ground floor. Contact and directions.
Book your first visit
Choose an appointment and a time. There’s an optional step where you can tell us how you feel about coming to the dentist.
Questions new patients ask
Do you see NHS patients?
No. We are a wholly private practice. If you're looking for an NHS dentist, the NHS website lists practices near you.
How much is a first visit?
A new patient consultation is £125 for an hour with Dr Mehta or Dr Hale, including any X-rays you need and a written plan with costs. A walk-through visit to see the practice first is free.
Can I see the hygienist without seeing a dentist?
Yes. You can book a hygiene appointment with Grace directly. We'll still go through your medical history, and we'll suggest a check-up if you haven't had one recently.
I'm very nervous. Can I just come and look around?
Yes. A walk-through visit is twenty minutes to meet the team and see the room, with no examination and no charge.
Do you offer sedation?
Yes. Dr Mehta provides IV sedation on Thursday afternoons. You'll need a sedation assessment first (£60), and an adult to take you home and stay with you afterwards. Sedation is £360 for the first hour.
Do I have to join the membership plan?
No. Plenty of our patients pay as they go. The calculator on the membership page shows whether a plan would save you money.
Can I pay in instalments?
We don't offer finance or credit. For laboratory-made treatment, you pay half at the scan or impression visit and the rest when it's fitted. The membership plan spreads the cost of routine care across the year.
Do you see children?
Yes, from their first teeth, usually alongside a parent who is a patient here. Children's check-ups are £40, or free for children of plan members.
What if I need to cancel?
Please give us 48 hours' notice. If you miss an appointment or give less than 24 hours' notice, we charge £40 for short appointments and half the fee for longer ones. We waive the first one.
Are you open in the evenings or at weekends?
Yes. We're open until 8pm on Thursdays and from 9am to 1pm on Saturdays.
Is the practice accessible?
Yes. There's a step-free entrance, and Surgery 1 and an accessible toilet are on the ground floor. We have a hearing loop at reception. Tell us what would help and we'll plan for it.
What should I do if I'm in pain when you're closed?
Call NHS 111 or use 111 online, and they can direct you to urgent dental care. Call 999 or go to A&E if swelling is affecting your breathing, swallowing or eyes, if bleeding won't stop, or after a serious injury to your face or head.