Privacy notice

Who we are

The Mend Shop, 137 Mitcham Road, Tooting, London SW17. [Legal entity name, registered office and company number shown here in a live build.] We're the controller of the information described here. [ICO registration number shown here in a live build.] Questions: repairs@themendshop.co.uk or 020 7946 0812.

What we collect

• When you book or drop off a repair: your name, mobile number, email if you give it, the device model, its serial number or IMEI, the fault, and photos of the device's condition.
• Your passcode, only if you choose to give it for testing. It's written on the job, never stored anywhere else, and deleted when you collect.
• When you buy or sell a phone: your name, contact details, and for sales to us, your photo ID details and bank details for payment.
• When you pay: we don't see or keep your card number. Card payments go through our card terminal provider.
• When you use this website: nothing, unless you fill in a form. This site sets no cookies and runs no analytics.

Why we use it, and the legal basis

• To do the repair or sale you asked for, and to text you about it (contract).
• To keep accounts and VAT records for six years, as the law requires (legal obligation).
• To handle warranty claims and to check that phones we buy aren't lost or stolen (legitimate interests).
• We don't send marketing, and we never sell or share your details for anyone else's marketing.

Data on your device

We don't look through your photos, messages or apps. We only open what we need to test the repair. For data recovery, your files go onto an encrypted drive that you take home, and we delete our working copy within 7 days of collection. Phones we buy are erased with data erasure software before resale.

How long we keep it

• Repair tickets and receipts: 6 years.
• Condition photos: 12 months, for the warranty.
• Passcodes: deleted at collection.
• Photo ID details for phones we buy: 6 years.
• Messages you send us through this site: 12 months.

Who we share it with

Only the people who help us run the shop: our card terminal provider, our accountant, our SMS provider for repair texts, and a courier if you've asked us to collect. We don't send your information outside the UK. [Named processors listed here in a live build.]

Business accounts

When we repair devices for a business, we handle that business's data on its behalf under a written data processing agreement.

Your rights

You can ask for a copy of your information, ask us to correct it, ask us to delete it (unless we must keep it, such as tax records), or object to how we use it. Ask at the counter, by email or with the form below. We'll reply within one month.

Complaints

If you're unhappy with how we've handled your information, tell us first using the form below. We'll acknowledge your complaint within 30 days and deal with it without delay. You can also complain to the Information Commissioner's Office at ico.org.uk.

Cookies

This site doesn't use cookies. [In a live build: a consent banner appears only if cookies that need consent are added.]

Changes

If we change this notice, we'll update the date at the top.