Repairs
Get a price, then book a slot
Over 40 models and every common fault, with the price, how long it takes and the warranty. If yours isn't listed, message us and we'll price it, usually within the hour while we're open.
Your price shows up here
Pick a device on the left, then what is wrong. You will see the price, how long it takes and the warranty.
Genuine or compatible: what's the difference?
For most iPhones and some Galaxy phones there are two kinds of replacement screen. Both are good. They're not the same, and the price gap is real, so here's the honest version.
Genuine
A new part made by your phone's maker.
Colours, brightness and touch exactly as the phone came.
Once we've calibrated it, your phone treats it as its own part.
Costs more, and often means ordering the part: 1 to 2 working days. We take the part cost as a deposit when we order.
Worth it if you'll sell or trade the phone in within a year or two, or you use it outdoors a lot.
High-quality compatible
A third-party OLED panel, made to fit your model.
Touch, Face ID and the cameras work as normal.
Colours are a touch cooler and it isn't quite as bright in full sun. It can use a little more battery.
On iPhones, Settings shows it as an 'Unknown part' under Parts and service history. That can knock a bit off the trade-in value.
Usually in stock, so same day. Same 12-month warranty from us.
What we don't fit: the budget LCD-type copy screens that some shops use on OLED phones. They're thicker, dimmer and harder on the battery. That's usually what's behind a very low quote for a recent iPhone screen.
- Samsung Galaxy S25, S24 and S23: genuine screens come fitted to a new frame, so they sit exactly like the original. Compatible screens work, but the fingerprint reader can be slower, and some screen protectors stop it reading at all.
- Galaxy Ultra and Galaxy A models: we fit genuine screens only. The compatible panels we've tried didn't work properly with the fingerprint reader or, on the Ultra, the S Pen.
- Google Pixel: genuine screens only, for the same fingerprint reason.
- iPad (A16): if only the glass is cracked and the picture underneath is fine, we replace the glass alone, which costs less.
Is it worth fixing? Our eight rules
We'd rather lose a repair than sell you one you'll regret. These are the rules we use at the counter.
- Half the price, have a think. Three quarters, probably not.
If a repair costs more than half what the same model sells for refurbished, stop and think. Over three quarters, a refurbished phone is usually the better buy. Our price finder shows you the comparison for most phones.
- Try a battery first.
Slow, flat by lunchtime, or switching off in the cold: that's a battery nine times out of ten. From £55, done in under an hour.
- Check it still gets security updates.
Pixel 8 and later, and Galaxy S24 and later, are promised seven years of updates from launch. iPhones usually get six years or more, though Apple doesn't publish a fixed date. Once updates stop, don't put a big repair into it.
- Price two faults together.
A cracked screen and a cracked back, or a screen and a dodgy charging port: add them up before you decide. We'll quote both at once.
- Liquid damage is a gamble, so check first.
Our £35 check tells you what's damaged before you spend more. If it can't be saved, that's all you pay.
- If the photos matter more than the phone, rescue the photos.
Data recovery can be worth it even when the phone isn't. No data, no fee.
- Still under the maker's warranty or on their cover plan? Go to them first.
A repair by anyone else, us included, can affect what they'll cover. We'll happily tell you whether it's worth asking them.
- Consoles and controllers are usually worth fixing.
HDMI ports and overheating are almost always worth doing. Drifting Joy-Con are free to repair through Nintendo in the UK, even out of warranty, so we'll send you there first.
Google Pixel 8 screen: £159. A refurbished Pixel 8 costs about £190, and we have one on the shelf at £185. Our advice would be the refurbished phone, and we'll move your data across for free.
Book a drop-off slot
Pick a 30-minute slot and you'll go straight to the counter. Walk-ins are welcome too, but Saturdays get busy.
Drop off by 15:00 (13:00 on Sundays) for same-day screens and batteries.
Your data while it's with us
You don't need to give us your passcode for most repairs. For a few, like testing a new screen's touch all over or checking Face ID after a repair, it helps. If you'd rather not, we'll test with you at the counter when you collect.
We don't look through your photos, messages or apps. We open the camera, the phone app, the speaker and the settings we need to test the repair, and that's all.
We photograph the outside of your device when you drop it off, so we both know what marks were already there. We keep those photos for 12 months, for the warranty.
For data recovery, your files go onto an encrypted drive that you take home. We delete our working copy within 7 days of you collecting.
Back up before you come in if you can. A screen or battery repair doesn't touch your data, but it's good practice before any repair.
What our warranty covers
Everything we fit has a warranty, and the dates are printed on your ticket: 12 months on screens, genuine batteries, charging ports, back glass, cameras, speakers, keyboards and console work; 6 months on compatible batteries and standard controller sticks; 90 days on parts fitted after liquid damage.
It covers the part we fitted and our work. If it fails, we fix it again or give you your money back.
It doesn't cover new damage (a new crack is a new repair), liquid getting in afterwards, or someone else opening the device after us.
To claim, bring the device and your ticket, or just your name and phone number. We'll look at it the same day.
This is on top of your legal rights. By law a repair has to be carried out with reasonable care and skill, and anything we tell you about the repair counts as part of the deal. If we get it wrong, we'll put it right, and if we can't, you're entitled to some or all of your money back.
The small print, written normally
Quotes
The price in the finder or price list is the price you pay, including VAT and fitting. If we find something else wrong, we stop and ask. We never go over the price you agreed without your OK.
Diagnosis
Free, unless it's liquid damage, which is a £35 check because it means opening and cleaning the device. The £35 comes off the repair if you go ahead.
Parts we order
Genuine screens and some laptop parts are ordered for you. We take the part cost as a deposit at the counter, which is refunded if the part can't be fitted.
Your old parts
Yours to keep if you ask. Otherwise we recycle them, and old batteries go to a battery recycling scheme.
Devices someone else has repaired
We'll still fix them, but we'll tell you if an earlier repair affects what we can promise.
Find My and screen locks
You don't need to turn off Find My for a screen or battery repair.
Paying
Card or cash on collection. Business accounts are invoiced monthly.
Uncollected devices
We'll text and email when it's ready, then again at 30 and 60 days. If a device still isn't collected after 90 days, we'll write to you. After that notice, the law lets us recycle or sell it to cover what's owed. We'd much rather you came in.
“Tea all over my MacBook the week before my dissertation was due. Sam rang with three options and was straight about the odds on each. I went for getting the files off. Everything came back on a little drive, dissertation included.”
“The genuine screen for my Galaxy had to be ordered in, so it took two days, not the same day I'd hoped for. To be fair, Nadia told me that before I paid the deposit, and the screen is perfect. Just don't expect genuine parts same day.”
“Saturday morning was busy and I still waited about twenty minutes with a booking. Once it was on the bench the battery took forty minutes and the phone lasts all day again. I'll book a weekday next time.”
Questions we get asked
How long does a screen repair take?
Most phone screens take 45 to 90 minutes when the part's in stock, which it usually is for compatible screens. Genuine screens are often ordered in, so allow 1 to 2 working days. iPads take until the next working day because the adhesive needs time to set.
Do I need to book?
No, walk-ins are welcome. Booking a 30-minute slot means you go straight to the counter, which helps on Saturdays. For same-day screens and batteries, drop off by 15:00 (13:00 on Sundays).
Will I lose my photos and messages?
Screen, battery, port and camera repairs don't touch your data. We still suggest a backup before any repair, just in case. Liquid damage and board repairs carry more risk, and we'll tell you before we start.
Do you need my passcode?
Not for most repairs. It helps us test a new screen properly, but if you'd rather not share it, we'll test the repair with you at the counter when you collect. If you do give it to us, it's written on the job and deleted when you collect.
What's the difference between a genuine and a compatible screen?
Genuine is a new part made by your phone's maker: identical colours and brightness, and the phone treats it as its own. Compatible is a good third-party OLED panel: it works normally, but colours are slightly cooler and iPhones list it as an "Unknown part" in Settings. Both have our 12-month warranty. The Repairs page has the full comparison.
What does your warranty cover?
The part we fitted and our work, for 12 months on most repairs, 6 months on compatible batteries and standard controller sticks, and 90 days on parts fitted after liquid damage. It doesn't cover new damage or liquid. It's on top of your legal rights, not instead of them.
Will a repair affect my manufacturer's warranty?
If your device is still under the maker's warranty or a cover plan, check with them first: a repair by anyone else, us included, can affect what they'll cover afterwards. If it's out of warranty, there's nothing to lose.
My phone got wet. What should I do?
Turn it off, don't charge it, and don't put it in a bag of rice (it doesn't help, and the dust can get inside). Bring it in as soon as you can. Our £35 check tells you what's damaged, and it comes off the repair if you go ahead.
Can you fix a model that isn't in your price finder?
Often, yes. Send us the model and the fault on WhatsApp or by email and we'll reply with a price, usually within the hour while we're open. Brand-new models are the exception: parts can take a few months to reach independent shops.
Can you get photos off a phone that won't turn on?
Often, yes. Assessment is free, then we give you a fixed price before we start. Most phone recoveries cost £149 to £349. If we can't get your data back, you don't pay.
What happens to my old screen and battery?
You can have them back if you ask. Otherwise old parts go for recycling, and batteries go to a battery recycling scheme. We also take old phones, chargers and batteries for recycling, free, whether or not you bought them from us.
How do I pay?
Card or cash when you collect. You don't pay anything upfront, except a part deposit when we order a genuine screen or a laptop part specially for you. Business accounts get one invoice a month.