Track a repair
Where's my repair?
Enter the ticket number from your receipt or text. It looks like MS-2041.
Try a demo ticket:
What each stage means
- Booked inWe've got your device and your ticket number. We've noted any marks on it so there are no surprises later.
- Checking it overA technician is confirming the fault and checking nothing else is wrong. Diagnosis is free.
- Waiting for your OKWe found something that changes the price. Nothing happens until you say yes.Only if needed
- Waiting for partsWe've ordered the part for your repair. We'll tell you the day it's due.Only if needed
- On the benchYour device is being repaired now.
- TestingWe test everything we touched, plus calls, cameras, charging and the screen, before we call it done.
- Ready to collectAll done. Bring your ticket or the text we sent. You pay when you collect.
- CollectedBack with you. Your warranty dates are on your ticket.
- Can't be fixed sensiblyWe've found a fault that would cost more to fix than the device is worth, or that can't be fixed. We'll explain, and you only pay for a liquid damage check if you agreed one.Exception
- On holdWe need to talk to you before we carry on. We've tried to call and text.Exception
The texts we send
Three examples of what lands on your phone. We only text about your repair. No offers, no newsletters.
The Mend Shop: your iPhone 15 is booked in, ticket MS-2041. We'll text you when it's on the bench.
The Mend Shop: MS-2041 is on the bench with Adil. Should be ready by 11:45.
The Mend Shop: MS-2041 is ready to collect. £129 to pay. Open until 18:30 today.
Lost your ticket?
Message us with your name and the device and we'll look it up. Call 020 7946 0812 or WhatsApp 07700 900812.